Frequently Asked Questions

Everything you need to know about Epomaker products, shipping, and support.

What is the typical shipping time for international orders?

Standard international shipping usually takes 7 to 15 business days. Please note that customs processing in your country may occasionally extend this timeframe.

Are Epomaker keyboards compatible with both Windows and macOS?

Yes, most Epomaker keyboards feature a dual-system switch or shortcut keys that allow you to toggle between Windows and macOS layouts seamlessly.

What is your return policy for mechanical keyboards?

We offer a 30-day return policy for items in their original condition and packaging. If you experience a manufacturing defect, please contact our support team for a warranty claim.

Do your keyboards support hot-swappable switches?

Many of our popular models feature hot-swappable PCBs, allowing you to change mechanical switches without soldering. Please check the specific product specifications for hot-swap compatibility.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our global tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.